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Customer Success: How StarSpace Built a Reputation That Works for Them

von Edom Habtemariam An Apr 03, 2025
Customer Success: How StarSpace Built a Reputation That Works for Them

You’re doing great work. Clients are happy. Results are there.
But when someone Googles your business, the story they see doesn’t match the one you’re living.

That’s exactly what was happening to StarSpace Marketing.

They’re a recruitment marketing agency based in The Hague, part of the Personeel.com group. Their focus? Helping businesses attract top-tier talent through smart, creative, and highly targeted marketing. They’ve built strong client relationships, deliver results consistently, and genuinely care about the work they do.

The problem? That wasn’t showing up online.

“We were getting some reviews — but not many,” their manager told us. “The process was disorganized, and it didn’t show who we really are.”

Despite prioritizing client satisfaction, their Google rating hovered around 3.7 stars. Reviews were scattered, outdated, or simply nonexistent. And even though they had plenty of happy clients, it was hard to prove that to potential new ones.

Reputation Gaps = Missed Opportunities

In a digital-first world, your reputation isn’t just about what you say — it’s about what others see. And for StarSpace, that gap was starting to hurt.

They knew they needed a change, but they didn’t want something complicated. What they wanted was a simple way to capture what was already there: real, satisfied clients willing to vouch for them.

Finding the Right Tool

That’s where Review Us came in.

Instead of relying on manual requests or occasional review pushes, we helped them create a consistent, low-effort system for collecting reviews. One that ran quietly in the background — no chasing, no pressure, just honest feedback from real clients.

It worked.

“We started receiving many more reviews. Our social proof increased significantly, which is so important for attracting new customers.”

From 3.7 to 4.9 Stars — and Real Growth

Over the next few months, their Google rating climbed from 3.7 to 4.9 stars. They doubled their total number of reviews. And most importantly, they started hearing from more interested clients — people who had done a quick search, seen the positive feedback, and felt confident reaching out.

It didn’t just make them look good. It helped them grow.

“It helped us stand out from other companies in our space. It gave us something tangible to show that we care about our clients — and that our clients genuinely appreciate the work we do.”

What You Can Learn from StarSpace

If your reputation isn’t telling the full story, you're missing opportunities. You can be excellent at what you do, but if that excellence isn’t visible online, potential clients will hesitate. As StarSpace put it:

“Take your reputation seriously. If it’s not strong, you’re already starting 1–0 down with potential customers.”

Your Reputation Should Work for You

The good news? You don’t have to overthink it. You just need the right system in place.

Ready to build a reputation that reflects your value and helps you grow?

📅 Book a demo here: https://calendly.com/reviewusappointments/online-demo-gesprek?month=2025-04

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Why Reviews Are So Important for Your Business?
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Why Reviews Are So Important for Your Business?

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